Opting In or Out of Queues

You can opt-in or opt-out of queues per channel (email, voice, and webchat). When you opt-in a specific queue, you will start receiving interactions from that queue. When you opt-out a queue, you'll no longer receive interactionsof that queue.

You must be associated with at least one queue per channel.

➢ To opt-in or opt-out of queues:
1. On the toolbar, click the icon; a drop-down menu appears, listing the different channels:

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2. Hover over the relevant channel, and then click the toggle switch button to join or leave the relevant queue:

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